Shipping Policy

SP/7.0 Shipping Policy

SP/7.1 Product Availability

SP/7.1.1 In-Stock Orders

Products marked as (“In-Stock”) are prioritised for prompt processing and dispatch. Although inventory levels are carefully monitored, fulfilment shall be subject to stock availability at the time of processing. In the event that an item is unavailable, customers shall be notified and offered either a full refund or an alternative solution.

SP/7.1.2 Pre-Orders and Back-Orders

Certain Products offered for sale on our Website may be made available for advance purchase prior to being held in stock (“Pre-Orders”), or may be temporarily unavailable due to stock depletion but scheduled for replenishment (“Back-Orders”). 

The processing and dispatch timelines applicable to such items may deviate from those of standard in-stock orders. 

Specific Terms relating to the fulfilment of Pre-Orders and Back-Orders are detailed below.

SP/7.1.2.1 Pre-Order and Back-Order Processing

Items purchased on a Pre-Order or Back-Order basis will be dispatched once the relevant stock becomes available. Estimated dispatch dates are provided for guidance purposes only and are subject to change without notice, particularly where delays occur in manufacturing, supply chain logistics, or customs clearance. 

Where an order consists exclusively of Pre-Order and/or Back-Order items, the order will be held in full until all items are available for dispatch, unless otherwise agreed in writing. We reserve the right to adjust fulfilment timelines where supplier delays are beyond our reasonable control.

SP/7.1.3 Mixed Orders: In-Stock with Pre-Order or Back-Order Items

Where an order comprises a combination of in-stock items and items purchased on a Pre-Order or Back-Order basis, the entire order shall, by default, be held until all items are available for dispatch. 

At our sole discretion, and where operationally feasible, we may elect to fulfil and ship the in-stock portion of the order separately. Such partial fulfilment, where permitted, shall not give rise to additional shipping charges for the customer. 

Customers who require immediate dispatch of in-stock items are advised to place separate orders, as split shipment is not guaranteed and remains subject to our internal logistical considerations.

SP/7.2 Order Management

SP/7.2.1 Order Confirmation

Upon submission of an order, the customer will receive an email acknowledgment confirming receipt of the order. This acknowledgment does not constitute acceptance of the order, but serves solely as confirmation that the order has been received by us.

SP/7.2.2 Order Amendment

No amendments, alterations, or modifications may be made to an order once it has been placed. It is the customer’s sole responsibility to ensure that all order details, including but not limited to Products specifications, quantities, delivery addresses, contact information, and payment credentials, are accurate and complete prior to submission. 

We shall bear no liability for any errors or inaccuracies in the order details once submitted.

SP/7.2.3 Order Cancellation

Once an order has been submitted, any request for cancellation must be communicated to us immediately and in writing. Please be advised that our order processing timeframe is typically between 0 to 5 business days. We may occasionally process orders on weekends as well, at our discretion. As such, it is possible that an order may be processed and fulfilled shortly after placement, potentially prior to our receipt, acknowledgment, or approval of any cancellation request. 

Consequently, we reserve the right to decline cancellation requests for orders that have already been processed, prepared for dispatch, or dispatched. In such cases, while we may be unable to halt the fulfilment or shipment process, the customer retains the right to refuse delivery upon arrival. If delivery is refused at the door, the package will typically be returned to us by the courier. 

Unless otherwise agreed upon in writing, the cost of such  return shipping (Return to Sender) will be deducted from any refund issued, in accordance with the procedures outlined in our Return Policy.

SP/7.3 Fulfilment and Dispatch

SP/7.3.1 Processing and Shipping Times

Following the placement of an order, the total elapsed time from purchase to delivery is categorised into two distinct phases for clarity: processing time, denoting the period necessary for order preparation and dispatch; and shipping time, representing the duration required by the carrier to effect delivery subsequent to dispatch.

SP/7.3.1.1 Processing Time

Orders shall be processed within a period of 0 to 7 business days from the date of purchase. While we endeavour to process orders expeditiously, processing times may be extended during periods of high demand or operational constraints.

SP/7.3.1.2 Shipping Time

Estimated shipping times, calculated from the date of dispatch, are as follows:

United Kingdom: 3-5 Business Days

Europe: 3-10 business days

North America: 5-15 business days

South America: 5-20 business days

Oceania: 5-15 business days

Africa: 5-20 business days

Asia: 5-20 business days

Please be advised that the aforementioned timeframes are estimates based on standard shipping procedures. Delivery may occur earlier or later than indicated due to factors beyond our control, including but not limited to carrier scheduling, customs clearance, or other unforeseen circumstances. 

Tracking information will be provided to enable the customer to monitor the progress of their order. 

Shipping times are not guaranteed under any circumstances. We disclaim any liability for deliveries occurring outside the estimated shipping periods, whether premature or delayed.

SP/7.3.2 Holiday and Peak Season Delivery

Order processing and shipping times may be subject to extended delays during nationally and regionally recognised holiday periods or peak retail seasons. These include, but are not limited to: Christmas, New Year’s Day, Boxing Day, Good Friday, Easter Monday, Early May Bank Holiday, Spring Bank Holiday, Summer Bank Holiday, Black Friday, and Cyber Monday.

While we endeavour to process and dispatch all orders promptly, both internal operations and third-party courier networks may experience heightened pressure during such periods. Customers should therefore anticipate potential delays.

For the avoidance of doubt, VARELMZ accepts no liability whatsoever for any delay in the processing, dispatch, or delivery of orders at any time, including — but not limited to — those caused by internal fulfilment constraints, courier delays, or any other external or unforeseen circumstances. 

SP/7.3.3 Unified and Divided Shipments

Orders may be dispatched either as a unified consolidated consignment or divided into multiple shipments, at the discretion of fulfilment and based on logistical considerations.

SP/7.3.3.1 Unified Shipment 

Where operationally feasible, VARELMZ shall aim to consolidate all items within a single order into one unified shipment. Notwithstanding this intent, certain Products may be ineligible for combined shipping due to factors including, but not limited to, physical dimensions, fragility, packaging incompatibilities, or distribution from multiple fulfilment centres.

SP/7.3.3.2 Divided Shipment

In cases where one or more items within a single order are subject to delayed availability, extended processing times, or other fulfilment constraints, VARELMZ may, at its sole discretion and where operationally practical, initiate partial fulfilment by dispatching available items in advance of those pending availability.

Each consignment shall be treated as part of a unified order and shall be accompanied by tracking information where applicable. No additional shipping fees beyond the standard shipping rate paid at checkout shall be imposed on the customer in relation to such partial shipments, provided these shipments are made solely at the initiative of VARELMZ. This excludes any external expenses such as customs duties, import fees, taxes, or other charges that may be imposed by third parties.

SP/7.4 Shipping Arrangements

SP/7.4.1 Shipping Carriers

We engage a range of third-party shipping carriers — including, but not limited to, DPD, Evri, FedEx, Landmark Global, OCS, Parcelforce, Royal Mail, UPS, USPS, and Yodel. The selection of the carrier is determined at our sole discretion and is based on, inter alia, the customer’s delivery location, Service availability, and operational considerations.

SP/7.4.2 Shipping Rates

Shipping rates are calculated based on the weight and dimensions of the parcel, in conjunction with the specified shipping destination. Product weights used to calculate shipping rates are estimated and may include allowances for packaging materials; they are not indicative of the product's net weight and are solely for internal shipping calculations. 

A shipping rate calculator is available on the Shipping Rates page to assist in estimating the standard shipping rates payable at checkout. The appropriate price will be calculated and displayed during the checkout process.

SP/7.5 Delivery Instructions and Special Requests

Customers are prohibited from submitting any delivery instructions, notes, or special handling requests during the checkout process on our Website or through any other means of communication with us, including but not limited to email, social media platforms, or customer Service channels. Any such entries or communications shall be deemed null and void and will not be transmitted to the designated shipping carrier.

Once tracking information has been issued and the consignment is in the custody of the designated shipping carrier, customers may provide delivery instructions or make Service requests exclusively via the courier’s official tracking platform, subject to the courier’s Terms, conditions, and operational capabilities.

We expressly disclaim any role as intermediary between the customer and the shipping carrier with respect to delivery modifications, safe place instructions, access codes, redirection requests, or any other similar communications or requests. All such matters must be directed solely by the customer to the relevant courier and remain entirely outside the scope of our operational responsibilities and liabilities.

SP/7.6 Delivery Signatures and Risk Transfer

The requirement for a signature upon delivery is determined solely by the designated shipping carrier and may vary depending on the courier’s policies, the nature of the goods, or the delivery location. 

Where a signature is required, the customer shall ensure that a responsible person is available to receive and sign for the goods.

Risk in the goods transfers to the customer upon delivery, or upon an attempted delivery, where the carrier is unable to complete the delivery due to the customer’s absence or refusal to accept the goods.

SP/7.7 Transactional Responsibilities

SP/7.7.1 VAT Information

At present, VARELMZ is not registered for Value Added Tax (VAT). Accordingly, VAT is neither included in the purchase price nor collected or remitted to tax authorities on behalf of customers. This VAT-exempt status shall remain effective until such time as VARELMZ completes registration for VAT. Upon registration, VAT will be applied to all applicable prices, which may result in an increase in the total cost of Products.

SP/7.7.1.1 VAT for Domestic Orders

For orders placed by customers located within the United Kingdom, VARELMZ does not assess, charge, or collect Value Added Tax (VAT) at the point of sale, as the company is not currently registered for VAT.

All Products prices displayed on the Website are therefore exclusive of VAT. No VAT will be added at checkout, and VAT invoices will not be issued in connection with such purchases.

SP/7.7.1.2 VAT for International Orders 

For orders placed by customers located outside the United Kingdom, VARELMZ does not assess, charge, or collect Value Added Tax (VAT) at the point of sale, as the company is not currently registered for VAT.

Depending on the jurisdiction of the customer’s country of residence, importation of goods may give rise to an obligation to self-assess and remit VAT to the relevant tax authority in accordance with applicable local legislation. VARELMZ shall not be held liable for any VAT liabilities, assessments, or penalties imposed by any foreign tax authority in connection with such imports.

Customers are solely responsible for determining and fulfilling any VAT obligations that may arise in their respective jurisdictions. It is strongly recommended that customers consult their national or regional tax authority for definitive guidance regarding VAT liabilities on cross-border e-commerce transactions.

SP/7.7.2 Customs Duties, Import Fees, and Taxes

Customers shall be solely responsible for the payment of any customs duties, import fees, taxes, tariffs, or other governmental charges levied upon importation by local customs authorities, governmental agencies, or regulatory bodies. These fees are assessed in accordance with the applicable laws and regulations of the destination country and are separate from, and in addition to, the Products purchase cost and shipping rate paid at checkout.

VARELMZ neither determines, forecasts, controls, nor receives advance notice of these charges, and disclaims all liability in respect thereof. Responsibility for all such fees rests entirely with the customer.

Order-related circumstances — including, without limitation, delivery failures, returns, cancellations, refunds, and exchanges — shall not affect the customer’s responsibility for any customs-related charges. Such fees are strictly non-refundable and will not be reimbursed by VARELMZ under any circumstances. Customers seeking reimbursement must pursue any claims directly with the relevant local customs or tax authorities.

SP/7.7.3 Disruptions and Regulatory Interference

VARELMZ shall bear no liability whatsoever for any delays, expenses, losses, penalties, or complications arising out of, or in connection with, customs processing, import regulations, trade compliance obligations, or other governmental or regulatory interventions, whether applicable to domestic or international consignments. This includes, without limitation, any disruptions caused by customs authorities, border control agencies, postal Services, or third-party logistics providers acting pursuant to statutory or regulatory mandate. All such risks shall rest exclusively with the customer.

The following provisions are provided by way of example and are not intended to constitute an exhaustive list; VARELMZ disclaims all responsibility for any comparable or related circumstances arising from customs or regulatory processes, whether or not expressly referenced herein.

SP/7.7.3.1 Customer Obligations in Relation to Customs Compliance

The customer warrants and undertakes to ensure the accuracy and sufficiency of all customs-related data and documentation supplied at the time of order. The customer shall:

• provide accurate and complete consignee details, including full name, address, and contact information;
  
  
• ensure timely submission of any documents or information requested by customs authorities or the shipping company;
  
  
• monitor the shipment’s progress and promptly respond to any customs enquiries or formal notifications;
  
  
• engage licensed customs brokers or legal advisers if necessary to support compliance with local import regulations;
  
  
• comply fully with all applicable laws, duties, taxes, and obligations imposed by the destination jurisdiction.

VARELMZ disclaims all liability for any failure of delivery, delay, or loss of goods arising directly or indirectly from the customer’s breach of these obligations or non-compliance with relevant import laws.

SP/7.7.3.2 Customs Non-Compliance and Refused Shipments

VARELMZ shall accept no responsibility or liability for shipments which are refused entry, returned to sender, impounded, or destroyed due to:

• misclassification, mislabelling, or insufficient customs documentation;
  
  
• the customer’s failure to remit applicable customs duties, import fees, taxes, tariffs, or other surcharges;
  
  
• absence of requisite import licences, certificates, or regulatory clearances;
  
  
• failure to comply with, or respond to, customs communications or notices;
  
  
• prohibited or restricted items under the laws of the destination country.

The customer shall bear full financial liability for all resultant costs, including but not limited to: return freight, storage fees, administrative handling charges, penalties, and the total or partial loss of merchandise.

SP/7.7.3.3 Customs Delays

Delays may arise as a consequence of:

• submission of incomplete or inaccurate customs information by the customer;
  
  
• mandatory inspections, verification of documentation, or tariff classification reviews;
  
  
• item-specific scrutiny based on declared value, material content, or end use;
  
  
• security screenings, quarantine measures, or additional authorisation procedures;
  
  
• seasonal customs congestion, shipment backlogs, or port-related obstructions.

Any such delay is effected at the sole discretion of the competent customs or regulatory authorities and remains entirely outside the control of VARELMZ. Estimated delivery timeframes provided at the point of sale shall not account for these disruptions.

SP/7.7.3.4 Government-Imposed Charges and Surcharges

All customs-related charges are expressly excluded from the purchase cost and any shipping rate quoted at checkout. Such charges may include, inter alia:

• import duties, Value Added Tax (VAT), Goods and Services Tax (GST), and excise levies;
  
  
• inspection, compliance, or security-related costs imposed by local authorities;
  
  
• brokerage, clearance, or disbursement fees imposed by customs agents or carriers;
  
  
• handling surcharges or administration fees levied at the port or point of entry;
  
  
• any other applicable governmental or regulatory tariffs or fiscal assessments.

VARELMZ does not collect, predict, or receive notice of such charges and bears no responsibility in relation thereto. These sums are strictly non-refundable and must be settled directly by the customer. Any requests for reimbursement must be directed to the relevant local customs or taxation authority.

SP/7.7.3.5 Restrictions on Importable Goods

Certain goods may be subject to import restrictions, licensing controls, or outright prohibitions pursuant to applicable local, national, or international law. In such instances:

• the customer is solely responsible for ascertaining the importability of the Products(s) prior to purchase;
  
  
• VARELMZ accepts no liability in respect of goods seized, detained, or destroyed by customs or regulatory authorities;
  
  
• no methods of compensation shall be issued for goods confiscated or rendered non-deliverable due to regulatory infringement.

VARELMZ disclaims all liability for any delay, failure of delivery, or loss of goods, arising directly or indirectly from the customer’s breach of these obligations or non-compliance with relevant import laws.

SP/7.8 Failed Deliveries and Associated Incidents

Failed deliveries and related incidents are classified into two categories: those attributable to the customer and those attributable to the courier, as detailed below.

SP/7.8.1 Customer-Related Issues

VARELMZ is not liable for delivery failures arising from factors attributable to the customer, including, without limitation:

SP/7.8.1.1 Incorrect or Incomplete Delivery Information

Failure of delivery due to the provision of inaccurate, incomplete, or insufficient delivery information — including, but not limited to, an incorrect or mistaken address, omitted contact details, or lack of required delivery instructions. The customer shall bear full responsibility for any resulting costs associated with return, redirection, or redelivery. This includes instances where the parcel is delivered to an unintended address due to erroneous information provided at the time of ordering.

SP/7.8.1.2 Access Restrictions

Delivery failure arising from restricted or denied access to the delivery location, such as gated communities, secured buildings, or other controlled-access premises, where such restrictions were not disclosed to or addressed by the customer prior to delivery.

SP/7.8.1.3 Unsuccessful Delivery Attempts

In the event of multiple unsuccessful delivery attempts due to circumstances within the customer’s control — including, but not limited to, incorrect address details, unavailable contact information, or failure to accept receipt of the parcel — the customer shall be responsible for rectifying the issue. 

Any resultant delays and/or costs caused by repeated redelivery attempts are beyond our control, and VARELMZ shall not be liable for any consequential impact.

SP/7.8.1.4 Refusal of Delivery

Delivery failure resulting from the customer’s refusal to accept the shipment at the time of delivery.

SP/7.8.1.5 Non-Retrieval of Item(s) from Collection Points

Delivery shall be deemed unsuccessful where the customer fails to collect the shipment from a designated pick-up location within the stipulated timeframe or neglects to arrange for redelivery.

SP/7.8.1.6 Customs Clearance Matters (Customer-Related)

Delivery may fail where the customer fails to provide requisite documentation or to remit any duties, taxes, or fees necessary for customs clearance. In the event that delivery fails for any of the reasons set forth above, or any other reasons attributable to the customer, the customer shall be liable for all associated costs, including but not limited to return shipping fees and any additional reshipment charges. The customer shall also remain responsible for the non-refundable original shipping rate paid at checkout on our Website, as well as any customs duties, import fees, taxes, or other charges levied by external authorities.

SP/7.8.2 Courier-Related Issues

VARELMZ is committed to assisting with delivery issues arising from actions or omissions by the designated shipping carrier, including:

SP/7.8.2.1 Failed Delivery Due to Courier Handling

In the event that delivery fails due to errors caused by the courier — including, without limitation, misrouting, delivery to an incorrect address notwithstanding the provision of accurate shipping information, or failure to comply with delivery instructions — the customer shall bear no responsibility for any additional return or redelivery charges directly incurred by us when we personally retrieve and, where possible, redeliver the package, subject to verification. 

Notwithstanding the foregoing, any redelivery fees or other charges imposed by third-party shipping carriers, whether assessed by legitimate carriers or fraudulent entities, shall remain the sole responsibility of the customer. We expressly disclaim any liability or obligation to reimburse or compensate the customer for such third-party charges, regardless of their validity or origin.

SP/7.8.2.2 Receipt of Goods in Damaged Condition

If an order arrives damaged as a result of courier mishandling or during transit, the customer shall be entitled to return the affected item(s) at no cost. It is required for the customer to report any visible damage promptly, ideally within 24 hours of receipt.

To facilitate and substantiate claims arising from courier-related damage, customers must provide supporting documentation, including but not limited to photographic or videographic evidence of the damaged Products(s), delivery receipts, and any pertinent correspondence with the courier Service. Such documentation is essential to enable an accurate assessment of the claim and to cooperate effectively with the courier to resolve the matter. Customers are advised to submit these materials promptly to ensure an expeditious and efficient resolution. 

For detailed guidance on the claims procedure, please refer to our Return Policy.

SP/7.8.3 Claims for Orders Marked as "Delivered"

In cases where an order is marked as “Delivered” by the designated courier, but the customer alleges non-receipt — whether partial (see SP/7.8.3.4) or entire (see SP/7.8.3.5 ) — due to loss, misplacement, theft, unauthorised acceptance by a third party, or similar circumstances, VARELMZ disclaims all liability and shall not be held responsible for such claims.

No replacements, exchanges, refunds, store credit, or any form of compensation for any part of the order will be issued in such circumstances, as the courier’s delivery confirmation shall constitute conclusive and binding proof of delivery.

SP/7.8.3.1 Definition of “Delivered”

For the avoidance of doubt, the Term “Delivered” shall include, without limitation, any form of confirmation issued by the relevant courier Service that substantiates delivery at the designated address, including but not limited to:

• GPS delivery coordinates;
  
  
• time-stamped delivery scans;
  
  
• photographic evidence of the parcel at the delivery location;
  
  
• digital or physical signatures;
  
  
• confirmation via tracking interface indicating final delivery status.

In the absence of credible and independently verifiable evidence of delivery error, misdirection, or misconduct on the part of the courier, the delivery confirmation provided by the courier shall be deemed prima facie evidence of successful delivery, and shall be relied upon by VARELMZ as definitive proof of fulfilment.

SP/7.8.3.2 Customer Risk Acknowledgement

Customers expressly acknowledge and accept the inherent risks associated with the operating procedures of the third-party courier Services appointed by VARELMZ to fulfil deliveries, and agree that once the order is handed over to the courier, responsibility for the parcel lies entirely with the courier. VARELMZ shall bear no liability for any loss, theft, misplacement, or other issues arising thereafter. 

For the avoidance of doubt, "Delivered" shall include, but is not limited to, instances where the courier:

• leaves the parcel at the recipient’s doorstep, doormat, porch, mailbox, or other designated safe location as per the courier’s standard protocol, irrespective of whether such placement was specifically requested or authorised by the customer;
  
  
• places the parcel within a secure parcel box or delivery locker accessible to the recipient in accordance with courier operating procedures;
  
  
• leaves the parcel in accordance with any courier instructions or mandates, including those provided by third-party property management or reception personnel;
  
  
• delivers the parcel to a neighbour, building management, or any third party authorised by the courier’s standard delivery procedures, regardless of the customer’s consent or objection;
  
  
• obtains a signature or confirmation from an authorised recipient or third party at the delivery location in line with courier policies;
  
  
• records delivery confirmation through electronic devices, such as barcode scanning or photographic evidence, as standard proof of fulfilment;
  
  
• delivers the parcel to an alternative address provided by the recipient or authorised by the courier, without liability to VARELMZ for any subsequent loss or misplacement;
  
  
• marks the parcel as delivered based on GPS location data or electronic scanning at the delivery address, which shall be deemed conclusive evidence of delivery;
  
  
• utilises any other delivery method or procedure deemed standard and acceptable by the courier Service provider.

In the event a parcel is found to be open, tampered with, or missing goods upon receipt (for example, when left unattended on a doorstep), VARELMZ expressly disclaims liability, and the responsibility for any investigation or claim shall rest solely with the customer and the courier Service.

Any risk associated with unattended delivery, including theft, loss, or damage after the parcel has been marked as “delivered” by the courier, shall be borne by the customer.

We regret any inconvenience this may cause; however, once an order has been marked as “Delivered” by the courier, responsibility for investigating, resolving, or seeking redress for any subsequent issues rests solely with the customer, who must liaise directly with the courier Service.

SP/7.8.3.3 Recommended Actions

To address such occurrences, customers are strongly advised to undertake the following actions:

• Confirm Delivery Address: Verify the delivery address submitted at checkout to ensure it corresponds with the intended delivery location.
  
  
• Enquire with Neighbours or Property Management: Parcels may have been accepted by nearby units or building personnel.
  
  
• Review CCTV or Video Surveillance (if available): If security systems are in use, footage should be reviewed to determine if delivery occurred as recorded.
  
  
• Contact the Courier Service: Customers should contact the courier directly, citing the tracking reference, and lodge a query or formal dispute.
  
  
• Liaise with Local Postal Authority: If the courier has subcontracted the final mile delivery, customers must check with their local post office.
  
  
• Report to Law Enforcement: Where theft is suspected, a formal report should be made to local law enforcement with all supporting documentation.
  
  
• Initiate a Claim with the Courier: Customers should follow the courier's internal claims process. Any compensation arising from lost, stolen, or misdelivered parcels must be pursued through the courier directly.

SP/7.8.3.4 Partial Order Allegedly Missing, but Marked as "Delivered"

Where an order is confirmed by the courier as "Delivered", but the customer asserts that only a portion of the items ordered were not received, the customer must report such discrepancy in writing to both the courier company and VARELMZ within 7 calendar days of the stated delivery date.

The customer shall provide:

• full order reference number;
  
  
• detailed list of missing item(s);
  
  
• clear photographs of the received packaging, contents, and any packing slips;
  
  
• delivery details including date and time as per courier records;
  
  
• any further evidence reasonably requested by VARELMZ.

VARELMZ reserves the exclusive right, at its sole discretion, to initiate an internal investigation into any claim. In doing so, VARELMZ may rely, without limitation, on the following sources of evidence, whether retained physically or digitally:

• packing slips and item checklists, whether included with the order upon receipt by the customer or retained by VARELMZ in physical or electronic form;
  
  
• the recorded weight of the package at the point of dispatch;
  
  
• barcode scanning data and stock reconciliation records;
  
  
• photographic or video documentation of the packing process;
  
  
• electronic transaction logs and system timestamps related to order fulfilment.

If, based on the foregoing, VARELMZ determines that the full order was dispatched in accordance with internal procedures, no method of compensation shall be issued, and the matter shall be deemed closed, save where otherwise mandated by applicable consumer law. The customer agrees that VARELMZ’s decision in this regard is final and binding, and no further action or claim shall be pursued.

SP/7.8.3.5 Entire Order Allegedly Missing, but Marked as "Delivered"

In cases where an entire order is marked as “Delivered” by the courier, but the customer contends that no items were received, such a claim must be reported in writing to both the courier company and VARELMZ within 7 calendar days of the stated delivery date.

Upon such notification, VARELMZ may, at its discretion, refer the customer to the courier to initiate a formal dispute or investigation. The courier’s confirmation of delivery shall be treated as conclusive absent irrefutable evidence to the contrary.

Where the courier’s records support that the parcel was delivered as addressed and no delivery error is substantiated, VARELMZ shall bear no liability whatsoever, and the customer shall be directed to pursue resolution directly with the courier.

SP/7.8.3.6 Goodwill Remedy and Disclaimer

VARELMZ may, without prejudice and without admitting any liability, at its sole discretion, choose to offer a goodwill remedy — such as a discount code for a future order — subject to its own Terms and conditions. Any such remedy shall be provided ex gratia and shall not be construed as a waiver of any legal rights or an admission of fault.

SP/7.9 Notice of Binding Terms and Conditions

This notice constitutes a formal and legally binding statement for the Parties concerned.

ST/7.9.1 Updates to Terms and Conditions

ST/7.9.1.1 Right to Make Updates

VARELMZ reserves the unrestricted right to amend, update, revise, or otherwise modify any of its Terms and Conditions — including, but not limited to, the Service Terms, Shipping Policy, Return Policy, and Privacy Policy — at any time and for any reason deemed necessary, including to comply with applicable laws, respond to changes in operational requirements, or for any other legitimate business purpose. All such updates shall be published on the official VARELMZ Website and shall supersede all prior versions.

ST/7.9.1.2 Effective Date of Updates

Unless expressly stated otherwise, all updates shall become effective immediately upon publication on the VARELMZ Website, or on such other date as may be explicitly specified therein. It shall be the sole responsibility of each User to periodically review the relevant policies to ensure continued awareness of the most current Terms.

ST/7.9.1.3 Acceptance Through Continued Use

The continued use by any User of VARELMZ’s Services — including, without limitation, browsing the Website, submitting enquiries, placing orders, or initiating returns — shall constitute full and binding acceptance of the applicable versions of the Terms and Conditions in force at the time of such use. 

VARELMZ may, but shall not be obliged to, notify Users of any significant amendments to the Related Policies; however, failure to provide such notification shall not affect the validity or enforceability of those amendments, nor relieve Users of their obligation to comply therewith. 

Users who do not agree to any updated Terms must immediately discontinue all use of VARELMZ’s Services and, where applicable, provide written notice to VARELMZ.

SP/8.0 Enquiries Regarding Terms and Conditions

For any matters related to our Terms and Conditions, customers may contact VARELMZ at the following designated email address:

info@varelmz.com 

All correspondence must include the customer’s full legal name, any relevant order number(s), and a clear description of the nature of the enquiry. We reserve the right to disregard, decline to respond to, or delay processing of any communication that is incomplete, unverifiable, irrelevant, or submitted via unauthorised or unofficial channels.