Return Policy

RP/9.0 Return Policy

RP/9.1 Customer Compliance

Initiation of any return is strictly conditional upon the customer’s full compliance with our Return Policy, which is hereby incorporated by reference and shall be deemed binding in its entirety. It remains the responsibility of the customer to ensure that they are fully informed of, and adhere to, all applicable provisions prior to commencing any return procedure. 

All items returned to VARELMZ shall, upon receipt, be subject to thorough inspection to determine compliance with the specified return criteria. We reserve the right, at our sole discretion, to reject any return that does not comply with our Terms and Conditions.

The provisions below are intended to prevent misunderstandings and to ensure customers are adequately informed and prepared for all procedural and substantive requirements of the returns process.

RP/9.2 Return Eligibility Criteria

All returned goods shall be subject to inspection upon receipt to verify compliance with this Return Policy. Returns shall be approved only where item(s) meet all applicable return conditions in full.

We reserve the right to reject any return where item(s) do not meet all required standards. Any such determination made by us shall be final and not subject to further correspondence.

RP/9.2.1 Product Condition

The product must be returned in the same condition as when originally dispatched to the customer, including all original packaging, labels, hang tags, and any accompanying accessories, such that the product remains in an undamaged, brand new, and resalable condition. All original labels and hang tags must remain affixed to the product at the time of return. Detachment, removal, or absence of such labels or hang tags shall result in the automatic rejection of the return following inspection, unless the specific item is expressly exempt from including them as part of its original packaging.

RP/9.2.2 Handling Considerations

Particular care must be exercised when handling light-coloured garments or those crafted from delicate fabrics. Items in shades of white, cream, pastel, or other similarly pale colours are especially prone to visible staining or discolouration. Likewise, delicate materials such as silk, lace, fine knits, and sheer textiles are susceptible to snagging, stretching, or deformation. Customers are strongly advised to try on such items only in clean, dry environments and to avoid contact with makeup, lotions, deodorants, or any other substances that may cause marks or odours.

All items must be returned in a condition free from any signs of wear, use, or handling. This includes, but is not limited to, visible marks, scuffs, stains, makeup or deodorant transfer, pilling, stretching, alterations, and indications of laundering.

Returned items must also be free from any odours, including, but without limitation, sweat, body odour, lotion, aftershave, deodorant, perfume, pet smells, cooking smells, and smoke, as well as any fragranced substances such as laundry detergents or fabric softeners.

Any such signs of wear or odours, or similar, shall immediately and at our sole discretion render the item ineligible for return, with no further right to dispute or debate.

Items received in any of the conditions outlined, or in any comparable state that fails to comply fully with the standards set out in this Policy, shall be rejected outright. In such cases, no replacements, exchanges, refunds, store credit, or any other form of compensation shall be offered in respect of any part of the order.

For the avoidance of doubt, any reference to “Pre-Washed” in the product description pertains solely to a fragrance-free manufacturing process designed to achieve a specific fit, texture, or finish. This process does not impart any scent to the garment; accordingly, no claims may be made that the product arrived with a laundry detergent odour.

RP/9.2.3 Packaging Requirements

Original packaging shall typically comprise product bags, mailer bags, and/or cardboard boxes. It is the customer’s sole responsibility to ensure that the return is securely and adequately packaged so as to prevent damage or deterioration during transit and to preserve the product’s original state and resale value.

Where the packaging bag in which the goods were received shows signs of wear or damage, the customer is advised to use an additional layer of packaging to preserve the condition of the product(s). We shall not be liable for any damage or loss in resale value caused during return transit due to insufficient or improper packaging. We do not provide additional packaging materials for this purpose.

RP/9.3 Non-Returnable Items

The following categories of items shall be strictly ineligible for replacements, exchanges, refunds, store credit, or any other form of compensation under any circumstances.

1. Personalised or Custom-Made Items:

Goods made to order, personalised, customised, or altered per the customer’s instructions — including, without limitation, tailored, resized, printed, dyed, embroidered, monogrammed, or engraved items.

2. Sale and Clearance Items:

Products designated as “final sale”, “non-returnable”, “clearance”, or otherwise identified as being sold at a discounted or promotional price.

3. Exclusive, Collaborative, Commemorative, and Charitable Items:

Items from exclusive drops, collaborations, commemorative releases, or products sold primarily in support of charitable causes may be non-returnable. This may be noted in the product description or when a majority or full profit portion is donated to charity. These items cannot be returned, exchanged, or refunded.

4. Hygiene-Sensitive Products:

Certain categories of apparel and accessories for reasons of health and hygiene — including, without limitation, underwear, swimwear, lingerie, intimate garments, sleepwear, and hosiery — regardless of whether worn, tried on, merely opened, or unopened.

5. Opened or Tampered Packaging (where applicable):

Where items are sealed for reasons of health, hygiene, or safety, any breaking of the seal, removal of protective packaging, or other interference with the original packaging.

6. Perishable and Short Shelf-Life Goods:

Goods classified as perishable or possessing a limited shelf life — including, without limitation, foodstuffs, plants, flowers, and any similar items — are strictly excluded from all return rights, owing to their nature and the inherent risk to quality and safety upon resale.

7. Gift Cards and Vouchers:

All physical and digital gift cards, e-gift cards, store credits, promotional vouchers, and discount codes upon purchase or issuance.

We reserve the right to refuse any return where, in our reasonable opinion, the item falls within any of the above categories or is otherwise deemed non-returnable in accordance with this Return Policy. Our decision in such matters shall be final.

RP/9.4 Exclusion of Ancillary Items from Refund Entitlements

RP/9.4.1 Product-Only Compensation

In accordance with applicable consumer protection legislation, compensation for any damage shall be limited primarily to the principal product as originally advertised, and shall not ordinarily extend to ancillary items. While all reasonable efforts are made to ensure that all components of an order are delivered in satisfactory condition, the following terms shall apply with respect to labelling, packaging materials, and other supplementary accessories.

RP/9.4.1.1 Main Product

For the avoidance of doubt, the term (“Main Product”) shall be understood to denote the item which is prominently advertised and subsequently purchased by the customer. The Refund Policy set forth herein applies exclusively to the Main Product and expressly excludes any and all supplementary items, accessories, or ancillary components associated therewith.

RP/9.4.1.2 Supplementary Elements

For the purposes of this agreement, (“Supplementary Elements”) shall be construed to encompass, without limitation, packaging materials, manuals, labels, hang tags, “thank you” cards, stickers, and any other ancillary accessories provided in conjunction with the principal product. 

The provision of such Supplementary Elements is subject to variation contingent upon the specific product and the circumstances surrounding each individual order; accordingly, certain consignments may include these items whilst others may be dispatched without them. The presence or absence of Supplementary Elements shall be deemed immaterial with respect to the condition, status, or quality of the principal product itself. Such items do not constitute the primary subject matter upon which any refund entitlement may be predicated.

It is acknowledged and agreed that Supplementary Elements are provided exclusively as adjuncts to the principal product and are not separately priced or charged to the customer. Consequently, they fall entirely outside the scope of our refund conditions, which are expressly limited to the principal product as originally purchased.

RP/9.4.2 Practical Factors

While every effort is made to ensure that all items, including ancillary parts, are delivered in pristine condition, it is recognised that Supplementary Elements may, on occasion, sustain minor damage in transit. Customers are therefore advised to promptly examine the Main Product upon receipt. Where the Main Product is found to be in satisfactory condition and compliant with the terms of sale, any damage, defect, or discrepancy relating solely to Supplementary Elements shall not, under any circumstances, entitle the customer to any form of compensation.

In the event that the customer contends that damage to Supplementary Elements materially affects the use of the Main Product, the customer is required to provide comprehensive particulars, supported by appropriate evidence. This shall include, but not be limited to, clear photographic documentation of the damage, accompanied by a detailed account of the impact on the Main Product. Such information is imperative to facilitate a thorough and accurate evaluation of the claim and to determine any suitable remedial action, which shall be at our sole and absolute discretion.

RP/9.5 Return Requests

RP/9.5.1 Customer’s Initiation

Return requests must be submitted via the customer’s account on our website at https://account.varelmz.com. All return requests must be classified under one of the following two categories (Discretionary Return or Mandatory Return), each of which is governed by distinct eligibility and procedural requirements.

RP/9.5.2 VARELMZ’s Response

Customers are hereby advised to regularly monitor both their email communications (including spam/junk folders) and their online account profile for official notifications pertaining to the status of any return request submitted. Such notifications shall confirm whether the request has been "Approved" or "Declined".

Whilst we shall endeavour to review and respond to return requests at our earliest reasonable opportunity, no specific timeframe for response is guaranteed or implied.

For the avoidance of doubt, a return request shall be deemed authorised solely upon the customer's receipt of either:

1. A written confirmation issued directly from sales@varelmz.com, and/or
   
   
2. A formal status update reflecting the approval of the return request within the customer’s account profile on our official website.

No other form of communication, whether verbal or written, shall constitute valid authorisation to dispatch the item(s) for return. Any return made in the absence of such authorisation shall be considered unauthorised and may be rejected at our sole discretion. For further details, please refer to RP/9.8 Return Authorisation Requirement.

RP/9.5.3 In-Transit Return Requests

If the Customer submits a return request while the Goods are still in transit and delivery has not yet occurred, VARELMZ shall not be obliged to intercept, recall, or otherwise divert the consignment once it has been dispatched. In such circumstances, the Customer shall permit delivery to proceed in the ordinary course and may thereafter initiate a return in accordance with the provisions of this Policy.

Alternatively, the Customer may refuse delivery at the point of attempted handover, in which case the Goods will be returned to VARELMZ by the carrier. Where the refusal constitutes a Discretionary Return under RP/9.6, the Customer shall bear all costs and risks in accordance with RP/9.6.1 and RP/9.6.2, including without limitation shipping, transportation, handling, insurance, customs duties, import levies, and taxes, and such amounts may be deducted from any refund due. Where the refusal constitutes a Mandatory Return under RP/9.7, VARELMZ shall bear such costs in accordance with RP/9.7.1 and RP/9.7.2.

Any entitlement to a refund, replacement, or other remedy shall arise only once the Goods have been received by VARELMZ and have successfully passed inspection under RP/9.2 Return Eligibility Criteria, unless VARELMZ has, at its discretion, determined that return of the Goods is not required. For the avoidance of doubt, outbound shipping, transportation, handling, insurance, customs duties, import levies, taxes, and all other ancillary charges incurred shall remain non-refundable, unless Applicable Law requires otherwise or where VARELMZ has expressly agreed in writing.

RP/9.6 Discretionary Return

These are non-fault-based returns initiated solely at the customer’s discretion. They may arise when the goods are received as ordered and in acceptable condition, but the customer no longer wishes to retain them for personal or subjective reasons.

This includes reasons such as:

• Change of Mind: The customer no longer wants or needs the item.

• Incorrect Size or Fit: The item was ordered in the wrong size or does not fit as expected.

• Incorrect Model, Colour, or Style: The customer ordered or received a variant that does not meet their preference.

• Ordered Multiple Options: The customer ordered several colours, styles, or sizes intending to keep only one.

• Accidental or Duplicate Order: The order was placed in error or duplicated unintentionally.

• Found a Better Price: The customer found the same item cheaper elsewhere after purchase.

• Gift-Related Returns: The item was purchased as a gift but is unsuitable or no longer required.

• Change in Circumstances: Events such as cancelled occasions, travel changes, or lifestyle changes render the item unwanted.

• Customer Expectation: The product did not meet the customer’s expectations based on personal assumptions (not due to misrepresentation).

• Misunderstanding of Product Description: The customer misunderstood features or attributes of the product without any misrepresentation from us.

• No Longer Required: The customer’s need for the product has changed or ceased.

• Delivery Outside Preferred Timing: The customer received the item earlier or later than hoped.

• Change in Financial Situation: The customer’s financial circumstances changed.

• Allergic Reaction or Sensitivity (Non-Product Fault): The customer developed an allergy or sensitivity after receiving the product.

• Personal Decision Post-Purchase: Any other personal reasons where the customer opts to return an item without damage or defect.

RP/9.6.1 Customer Bears Return Costs

The customer shall bear sole responsibility for the return of goods, including all costs and charges arising therefrom. This includes, without limitation, expenses related to packaging, handling, transportation, insurance, customs duties, import levies, and any applicable taxes. Where a return shipping label is not provided by us — and such provision shall only occur if expressly agreed in writing by VARELMZ — the customer must ensure that the return consignment is fully prepaid. Any shipments received with outstanding amounts — whether in respect of customs duties, import fees, taxes, or other charges that may be imposed by third parties. — shall be refused and may be returned to the sender. In such cases, no refund shall be issued, and any associated claims for reimbursement shall be deemed invalid.

RP/9.6.1.1 Prepaid Return Shipping Label (Cost Deducted from Refund)

When VARELMZ provides a single-use, prepaid return shipping label, it is delivered to the customer electronically via email. The customer may print the label at home or use a local printing service.

The return shipping label shall be issued once per order only. It is the customer’s responsibility to ensure that all relevant items relating to the same order must be included within a single claim submission, as no additional prepaid labels will be provided for subsequent or separate claims pertaining to that order, unless otherwise agreed in writing.

The customer acknowledges and agrees that:

• The cost of the prepaid return shipping label shall be deducted from the customer’s refund, and/or payment collection may be requested at the time of the return request, unless otherwise stated.
  
  
• VARELMZ shall determine the courier service, shipping method, and associated rates. These selections are final and non-negotiable.
  
  
• The customer is responsible for ensuring that the return parcel is dropped off at the correct drop-off location or facility designated by the selected courier, based on the service type provided.

Provision of a return shipping label is offered solely as a convenience and does not alter the customer's sole responsibility for all return shipping costs. Once a return shipping label has been purchased and provided by us, the cost is non-refundable.

RP/9.6.1.2 Time-Sensitive Use of Label

The customer must scan and dispatch the return package using the prepaid label within 5 calendar days from the date of issuance. If the label is not used within this timeframe, it may expire, and no replacement label shall be issued unless otherwise agreed. In such cases, the customer shall be deemed to have failed to comply.

If the return falls outside the time limit defined above, it may only proceed at the discretion of VARELMZ, and the customer shall be fully responsible for arranging and covering all return shipping costs. At our discretion, we may choose to close the claim entirely, thereby refusing the return. Alternatively, we may offer a partial refund or store credit, from which applicable deductions will be made. These deductions may include, but are not limited to, the cost of any unused return shipping labels previously issued, the value of the item(s) not returned, and administrative processing fees if applicable.

RP/9.6.2 Customer Bears Transit Risk

The customer shall bear sole responsibility and assume all risk in relation to the goods from the point of dispatch until receipt and formal acceptance at our designated returns facility. In cases where VARELMZ has agreed not to provide a prepaid return shipping label, the customer is strongly encouraged to utilise a reputable courier service offering insurance and traceability. We shall not be liable for any loss, theft, delay, damage, or misdelivery occurring during transit. Any such incident may result in the return being refused and any claim for a refund being rendered null and void.

RP/9.6.3 Discretionary Return Timeframe

Customers must notify us of their intention to return eligible discretionary items, in line with RP/9.2 Return Eligibility Criteria, within 14 calendar days of receiving the goods. Failure to provide notification within the specified timeframe may result in the customer forfeiting their entitlement to a return and/or refund.

1. For domestic (UK) customers, returned items must be shipped back to us within 14 calendar days of our approval of the return request.
   
   
2. For international (Non-UK) customers, to accommodate extended transit times, we allow an extended period of 28 calendar days from the date of our approval of the return request for the items to be shipped back.

We reserve the right to refuse any return not shipped within the prescribed period.

Customers are responsible for ensuring that returns are made within these timeframes and must provide proof of postage and tracking information when requested.

RP/9.6.4 Discretionary Return Authorisation Does Not Guarantee Acceptance

Digital approval of a discretionary request does not constitute confirmation that the returned item(s) will be accepted. All returned item(s) are subject to inspection and verification upon physical receipt, unless otherwise agreed in writing. Following inspection, the return will once again be either accepted or rejected. Non-compliance with RP/9.2 Return Eligibility Criteria will result in rejection and return of the item(s) at the customer’s expense.

RP/9.7 Mandatory Return

These returns are initiated due to an issue or non-conformity with the goods received, including those that are incorrect, damaged, substantially defective, or not as described at the time of purchase.

This includes reasons such as:

• Incorrect Item Supplied: The item received does not match the product ordered (e.g. wrong model, colour, or size).

• Item Not as Described: The product differs significantly from its description or images provided at the point of sale.

• Incorrect Sizing Label or Mislabelling: The item’s label does not match the actual size or description according to VARELMZ’s published sizing or product information (e.g., tagged as Small but measures as Medium based on our sizing).

• Missing Items or Components: The order is incomplete, or required items/accessories are missing (e.g. belts, detachable parts, or packaging relevant to use or resale).

• Wrong Quantity Supplied: The number of items received is less than or exceeds what was ordered.

• Damaged in Transit: The item arrived with physical damage caused during shipping.

• Defective or Faulty Goods: The item is not functioning as intended or contains a manufacturing defect. This applies only to substantial faults that materially impair the product’s function or intended use. Minor imperfections inherent to the manufacturing process — such as loose threads, slight stitching variations, small marks, or superficial fabric irregularities — are not considered defects.

• Product Malfunction: The item is operationally flawed or ceases to function properly under normal use within 30 days of receipt.

• Safety Concern: The item poses an unexpected risk to health or safety not disclosed prior to purchase.

• Expired or Out-of-Date Product: The item is past its expiry date at the time of delivery, where applicable.

Mandatory returns constitute a claim and must be supported by appropriate evidence.

RP/9.7.1 VARELMZ Bears Return Costs

RP/9.7.1.1 Prepaid Return Shipping Label

Where a return is accepted under clause RP/9.7 Mandatory Return, VARELMZ shall bear full responsibility for the costs associated with the return of the goods. In such cases, VARELMZ shall obtain and issue a single-use, prepaid return shipping label to the customer, delivered electronically via email. The customer may print the label either at home or via a local printing service. 

The return shipping label shall be issued once per order only. It is the customer’s responsibility to ensure that all relevant items relating to the same order are included within a single claim submission, as no additional prepaid labels shall be provided in respect of subsequent or separate claims pertaining to the same order.

RP/9.7.1.2 Time-Sensitive Use of Label

The customer must scan and dispatch the return package using the prepaid label within 5 calendar days from the date of issuance. If the label is not used within this timeframe, it may expire, and no replacement label shall be issued. In such cases, the return shall no longer fall under RP/9.7 Mandatory Return, and the customer shall be deemed to have failed to comply.

If the return falls outside the time limit defined above, it may only proceed at the discretion of VARELMZ, and the customer shall be fully responsible for arranging and covering all return shipping costs. At our discretion, we may choose to close the claim entirely, thereby refusing the return. Alternatively, we may offer a partial refund or store credit, from which applicable deductions will be made. These deductions may include, but are not limited to, the cost of any unused return shipping labels previously issued, the value of the item(s) not returned, and administrative processing fees if applicable.

RP/9.7.1.3 No Compensation for Self-Arranged Returns

Customers must not arrange or pay for their own return shipment, as we will not be responsible for reimbursing or compensating any costs incurred for unauthorised return methods, even when the return is on the grounds of RP/9.7 Mandatory Return, as our full compliance procedure must be followed.

RP/9.7.2 VARELMZ Bears Transit Risk

VARELMZ shall bear sole responsibility and assume all risk in relation to the goods during transit, from the point of dispatch by the customer until receipt and formal acceptance at our designated returns facility. This allocation of risk is conditional upon the customer utilising the authorised return method provided by VARELMZ, namely the prepaid shipping label issued in connection with the approved return under clause RP/9.7 Mandatory Return, and retaining verifiable proof of dispatch. The customer shall not be held liable for any loss, theft, damage, or misdelivery occurring during such transit, provided these conditions are met in full.

RP/9.7.3 Mandatory Return Timeframe

Customers must notify us of their intention to return eligible mandatory items, in line with RP/9.2 Return Eligibility Criteria, within 30 calendar days of receiving the goods. Failure to provide notification within the specified timeframe may result in the customer forfeiting their entitlement to a return and/or refund.

Such notification must include the following 7 particulars to facilitate the efficient processing of the claim:

1. Detailed Description of the Issue:

To provide a comprehensive account of the alleged damage or defect, thereby facilitating an accurate assessment and resolution of the claim.

2. Photographs of the Faulty or Damaged Item: 

Clear and detailed images depicting the alleged damage or defect, including close-ups and multiple relevant angles, must be provided.

3. Photographs of Supplementary Elements:

To verify the inclusion of all original components, all original packaging materials, labels, and hang tags must remain affixed to the item(s) in order to authenticate their origin and condition.

Where the initial photographic evidence is deemed unclear, inadequate, or inconclusive, the customer may be requested to provide additional media or supporting documentation to enable a thorough evaluation of the claim.

Providing complete and accurate information as outlined above will expedite the review and resolution of the claim. Incomplete or inaccurate submissions may result in delays or the outright rejection of the return request.

RP/9.7.3.1 Claim Review Timeframe

We shall review and assess any claim, together with all required supporting documentation, within a reasonable period, which is typically within 14 calendar days of receipt. Where the nature of the claim requires further investigation or additional evidence, this period may be extended at our sole discretion. While we aim to handle all claims as promptly as possible, there is no fixed timeframe in which we are required to respond to or resolve the claim.

RP/9.7.3.2 Customer Response Timeframe

Following any communication from us, including requests for further information, supporting evidence, or confirmations related to a claim, the customer shall respond within 7 calendar days of the date of such correspondence. Failure to provide the requested content within this timeframe may result in the claim being closed without further action, unless a reasonable extension is granted at our discretion upon receipt of a written request from the customer prior to the expiry of the original deadline. These timeframes are established to ensure compliance with applicable consumer protection legislation and to facilitate the timely and fair resolution of claims.

RP/9.7.4 Mandatory Return Authorisation Does Not Guarantee Acceptance

Digital approval of a discretionary return request does not constitute confirmation that the returned item(s) will be accepted. All returned item(s) are subject to inspection and verification upon physical receipt, unless otherwise agreed in writing. Following inspection, the return will once again be either accepted or rejected. Non-compliance with RP/9.2 Return Eligibility Criteria will result in rejection and return of the item(s) at the customer’s expense.

RP/9.7.5 Required Evidence

To support any claim, the customer must provide sufficient and relevant evidence related to the reported issue. If such evidence is not initially supplied, we may be unable to validate the claim, and no replacements, exchanges, refunds, store credit, or other compensation will be offered.

We reserve the right, at our sole discretion, to request additional proof — including but not limited to photographs, videos, or written clarification — as often as necessary to reach a fair decision. Failure to provide adequate materials upon request may delay, suspend, or reject the claim.

Claims may be rejected if the submitted evidence is insufficient, inconsistent, or otherwise inadequate. The customer acknowledges that requests for further evidence may extend the resolution beyond standard processing times.

RP/9.7.5.1 External Evidence Provision

Where the return request function available via the customer’s account on our website does not permit the upload of relevant digital media files, the customer shall nonetheless be required to submit the written return request through the designated system. Thereafter, the customer must promptly forward all supporting materials by email to sales@varelmz.com, using the same email address associated with the original order. Such correspondence must clearly state the customer’s full name and order number, to enable proper identification and processing of the claim.

RP/9.8 Return Authorisation Requirement

Under no circumstances shall customers dispatch any return shipments without obtaining prior written authorisation from VARELMZ. Unauthorised returns will not be accepted, will be entirely disregarded, and we shall bear no responsibility or liability for their custody, condition, or disposition. Such shipments will be rejected and may be disposed of at our sole discretion, without notice.

Furthermore, any customer inquiries or requests regarding the retrieval or recovery of unauthorised returns may not be acknowledged or responded to. VARELMZ is under no obligation to engage with such communications and reserves the right to immediately dispose of any unauthorised items upon receipt, without liability or further correspondence.

RP/9.8.1 Authorised Address Only

Customers must return goods only to the return address expressly provided by us at the time of return approval. Where a prepaid, single-use return label is issued, the customer is not required to take any further action regarding the return address. If no return label is provided, the correct return address will be detailed in the acceptance or follow-up instruction email.

The return address provided is valid solely for that specific return shipment. Customers must not reuse or rely on any return address previously provided, as our designated return locations are subject to change without notice. Returns sent to an unauthorised or outdated address will be deemed non-compliant and may be refused.

RP/9.8.2 Proof of Posting

Customers must ensure they obtain and retain valid proof of posting when returning any items, and are strongly advised to keep the receipt and tracking confirmation as evidence of dispatch. This documentation forms a required part of the return process and may be requested at any time. Failure to provide proof of posting may result in the return being considered unreceived, and the return request may be closed without further action. We do not accept liability for lost or undelivered return parcels where no proof of posting can be produced and will not assist in the investigation of such lost or undelivered parcels.

RP/9.8.3 No In-Person Returns

Returns must not be personally delivered to any of our business, warehouse, or administrative addresses under any circumstances, as these premises are not authorised to accept in-person returns and do not offer public access for this purpose. Any return attempt made in person will be outright rejected and deemed non-compliant with our returns procedure. As part of the approved return process, customers are required to use an authorised postal method and retain valid proof of posting. This documentation serves as essential evidence of return and must be provided upon request in order for the return to be processed. Returns without verifiable proof of posting may not be actioned further.

RP/9.9 Pre‑Dispatch Quality Control; Fault Claims Restricted

All items undergo rigorous quality control prior to dispatch to ensure compliance with our exacting standards. Each garment is carefully examined to verify it is free from defects and damage, thereby guaranteeing customers receive their orders in impeccable condition. Nevertheless, it is acknowledged that, in rare instances, item(s) not meeting these standards may inadvertently be dispatched.

Accordingly, any returned item(s) are subject to thorough inspection upon receipt to verify the validity of any fault claims. Please be advised that claims relating to faults such as signs of wear or odours, and any damage determined to have occurred after the item(s) have been worn will not be eligible for a refund. Only issues that can be clearly identified as having occurred prior to, or during, the initial delivery process will be considered valid.

RP/10.0 Claim Determination

RP/10.1 Claim Outcome

Claims shall be either accepted or rejected upon receipt and completion of a physical assessment, unless otherwise agreed in writing, in which case a return for physical inspection may not be required. 

Such acceptance or rejection is subsequent to the initial digital assessment of the return request submitted via our website, which may result in a preliminary status of “approved” or “declined”. 

Provisional approval at the digital stage is conditional and does not constitute final acceptance of the claim.

RP/10.1.1 Claim Acceptance

The product(s) must be returned in accordance with all applicable instructions and in the same condition in which they were received by the customer, including all supplementary elements, unless otherwise agreed in writing. Upon receipt, we will inspect the item(s) to verify that their condition and any reported issues correspond with the submitted evidence.

A final determination regarding entitlement to a refund or, at our sole discretion, a replacement will be made following this inspection. The customer will be notified in writing of the claim’s acceptance, which may result in a full or partial refund, or a replacement offer, as determined solely by us.

RP/10.1.2 Claim Rejection

If a return claim is submitted on the basis of alleged damage, defect, misdescription, or other substantial non-conformity and is found to be unsubstantiated, it confirms that the item(s) have been duly assessed and determined to meet the required standards of quality, functionality, and conformity with their description.

This includes scenarios in which customers falsely or inaccurately represent the condition of the product(s) in an attempt to obtain a free return outside the scope of our Discretionary Return Policy under RP/9.6, or to circumvent applicable return procedures.

Claims may also be denied if, in our reasonable opinion, the evidence appears digitally altered, edited, staged, or manipulated in a manner that misrepresents the true condition of the product(s). This includes, without limitation, signs of image editing, inconsistent timestamps, or contradictions between the evidence and the reported issue.

Where there is reasonable cause to believe the product(s) have been intentionally damaged, soiled, altered, or misused post-delivery to support a false or misleading claim, we reserve the right to reject the claim in full. This applies in cases where the condition depicted is materially inconsistent with what could reasonably arise from transit damage, manufacturing defects, or normal use.

Any indication of wilful interference, tampering, or manipulation intended to simulate a fault will be treated as an attempt to deceive. Such claims will be immediately dismissed with no entitlement to compensation, replacement, refund, store credit, or further review.

Customers will be notified in writing of the reasons for rejection. Our decision shall be final, and we are under no obligation to review any resubmissions where fraudulent, misleading, or non-genuine evidence is suspected.

We expressly reserve the absolute and final discretion to reject any returned items. Any determination made in respect of the rejection of returned goods shall be conclusive, binding on the customer, and not subject to challenge, dispute, or appeal.

RP/10.2 VARELMZ’s Notification of Rejected Claim

RP/10.2.1 Announcement

Customers will receive a written notification via email setting out the specific grounds for rejection. Our decision shall be final, binding, and not subject to further correspondence. Customers acknowledge and accept that VARELMZ is under no obligation to engage in further communication or take additional action following the issuance of a final determination.

RP/10.3 Customer’s Instructions for Rejected Claim 

RP/10.3.1 Request to Return

The customer must reply to our notification email within 14 calendar days from the date it is sent, clearly confirming whether they wish the item(s) to be returned.

During this 14 calendar day period, the item(s) shall remain in our possession pending receipt of the customer’s instructions. If the customer either:

• fails to respond within the 14 calendar day timeframe; or
  
  
• fails to complete payment for the shipping costs within the same period;

• the item(s) shall be deemed irrevocably abandoned without further notice.

Upon expiry of the 14 calendar day period, VARELMZ reserves the right, at its sole discretion and without incurring any liability, to donate, sell, dispose of, or otherwise deal with the item(s) as it sees fit. Once deemed abandoned:

• the item(s) shall no longer be retrievable;
  
  
• the customer forfeits any and all claims, rights, or entitlements to the item(s);
  
  
• no method of compensation, or further correspondence shall be provided.

RP/10.3.2 Shipment of Rejected Claim

Once a valid return request is received, we will issue a payment link or provide alternative instructions for paying the return shipping costs, based on our current standard rates. Payment may be processed via an external link or website transaction. The quoted amount does not include any third-party charges which may be required to complete delivery. The customer is solely responsible for arranging and covering all such costs. Once the item(s) have been dispatched and tracking information provided, VARELMZ assumes no further responsibility for the shipment. 

The customer may not submit any further return requests for the same item(s) — whether Discretionary or Mandatory.

RP/10.3.3 Request to Not Take Action

Should the customer inform VARELMZ that they do not wish to have the rejected item(s) returned, the item(s) will be deemed immediately abandoned. This decision:

• is final and irreversible; and
  
  
• annuls the 14 calendar day retention period, permitting us to dispose of the item without further delay.

RP/10.3.4 Abandonment of Rejected Claim

If no valid response is received within the 14 calendar day period, the item shall be considered abandoned. VARELMZ is under no obligation to retain the item(s) and may, at its sole discretion and without incurring any liability, donate, sell, dispose of, or otherwise deal with the item(s) as it sees fit. The customer shall have no further entitlement or recourse in respect of the item, and no further action will be taken.

RP/10.4 Contractual Breach Resulting from Misrepresentation

RP/10.4.1 Fraudulent or Misleading Claims

We are committed to the fair, transparent, and lawful handling of all claims. Nevertheless, we adopt a zero-tolerance approach to fraudulent claims and substantial misrepresentations. Such conduct is treated with utmost seriousness and may result in significant legal and contractual consequences.

RP/10.4.1.1 Prohibition of Dishonesty

All customers are under a strict obligation to provide truthful, complete, and accurate information when submitting claims. Any attempt to mislead, deceive, or engage in fraudulent activity constitutes a fundamental breach of trust and may result in both contractual remedies and legal enforcement actions. 

Customers are hereby notified that any false, exaggerated, or misleading information provided in connection with a claim may be retained as part of the customer’s permanent record and used in any subsequent regulatory or legal proceedings.

RP/10.4.1.2 Consequences of Fraudulent or Misleading Claims

Where, following investigation, a claim is determined to be fraudulent or misleading — whether in whole or in part — the following actions may be taken at our sole discretion:

RP/10.4.1.3 Claim Denial

The claim shall be immediately declined. No replacements, exchanges, refunds, store credit, or other remedy shall be issued in respect of a fraudulent or misleading claim.

RP/10.4.1.4 Account Action

Where applicable, the customer’s account may be subject to enforcement action, which may include:

• temporary suspension of the account,

• permanent termination of the account, and/or

• restriction of access to any future services or purchases.

RP/10.4.1.5 Legal Action

We reserve the right to pursue civil and/or criminal legal action in accordance with applicable legislation, including but not limited to:

• The Fraud Act 2006, which makes it a criminal offence to dishonestly make false representations with the intent to cause loss to another or to gain a benefit for oneself or others.
  
  
• The Consumer Protection from Unfair Trading Regulations 2008, which prohibit misleading actions or omissions in the course of consumer transactions.
  
  
• The Theft Act 1968, where goods or services are obtained through deception.
  
  
• The Proceeds of Crime Act 2002, which may apply where fraudulent claims result in financial or material gain.
  
  
• The Computer Misuse Act 1990, where unauthorised digital activity or tampering is involved.

Making false representations in an attempt to obtain refunds, compensation, or any other benefit is a criminal offence under UK law. Offenders may be subject to criminal prosecution, imprisonment, fines, and civil liability for damages, costs, and legal fees.

Where appropriate, such matters may be reported to relevant authorities, including Trading Standards, Action Fraud, the Police, or other regulatory or enforcement bodies. We also reserve the right to seek restitution for any financial or reputational losses resulting from fraudulent or deceptive conduct.

This clause shall survive termination of the contractual relationship and shall continue to apply in respect of any claims made during or after such termination.

RP/10.5 Retention of Claim Documentation and Evidence

We reserve the right to retain all related materials — whether digital and/or physical — including, but not limited to, written correspondence, emails, claim forms, declarations, product packaging, photographs, video recordings, audio recordings, and any other evidence submitted or generated in connection with the claim — for legal, regulatory, and risk management purposes. 

By submitting such materials, customers accept that these become part of our records and shall not be treated as confidential, nor are they subject to deletion or return upon request. Such materials may be retained, processed, and used as deemed necessary in accordance with applicable data protection laws and for the legitimate purposes outlined herein.

RP/10.6 Refunds

Refunds shall be processed to the original payment method used at the time of purchase, following the receipt, inspection, and approval of the returned item(s). A refund will only be issued once the returned item(s) have been received by VARELMZ and has been verified as meeting our RP/9.2 Return Eligibility Criteria.

In certain circumstances, where it is determined that a return is not required in order to process a refund, this exemption shall be communicated in writing by us. In such cases, the refund may be processed based on the resolution of the claim without the need for a physical return.

RP/10.6.1 Scope of Refundable Amounts

RP/10.6.1.1 Refund of Our Standard Shipping Rate

RP/10.6.1.1.1 Definition and Limitation

The term “Standard Shipping Rate” refers exclusively to the fixed, flat-rate delivery charge paid directly to us at the point of purchase through our website. This charge covers the cost of dispatching and delivering the product(s) from VARELMZ to the customer’s nominated delivery address. 

For clarity, “Our” indicates that the fee is paid to VARELMZ as part of the transaction; “Standard” signifies that this is a uniform, set rate applied for the basic delivery service; and “Shipping Rate” denotes the delivery fee imposed at checkout in respect of this standard service. 

This definition expressly excludes any additional or ancillary fees, including but not limited to: express or expedited shipping upgrades, same-day or weekend delivery surcharges, tracked or signed-for service fees, third-party courier charges, redelivery fees, missed delivery surcharges, return shipping costs, customs duties, import or export taxes, brokerage, clearance, or border processing fees, logistical handling or processing charges, and any service enhancements selected by the customer at checkout or through the courier directly, except where expressly agreed in writing by VARELMZ.

All such additional charges lie outside our scope of responsibility and shall not be eligible for reimbursement under any circumstances. Customers seeking clarification, dispute resolution, or reimbursement in relation to such charges are advised to contact the relevant courier, customs authority, or financial institution directly.

RP/10.6.2 Non-Refundable Shipping Rate for Discretionary Returns

Where a return is accepted pursuant to clause RP/9.6 Discretionary Return, VARELMZ shall have no obligation to refund our Standard Shipping Rate (or any other delivery-related fee) originally paid by the customer at the time of purchase. Such returns fall outside the scope of any statutory rights or entitlements, and any reimbursement of outbound delivery costs shall be entirely at VARELMZ’s sole discretion and subject to prior express written agreement.

Unless expressly stated otherwise in writing, any refund issued in connection with a Discretionary Return shall relate solely to the purchase price of the goods themselves and shall expressly exclude all delivery charges, including but not limited to standard, expedited, and tracked delivery services.

Accordingly, where applicable, any delivery charge paid by the customer at the time of placing the order shall be deducted from the total amount paid, and the resulting refund shall reflect a net amount exclusive of such delivery fees.

RP/10.6.3 Refundable Shipping Rate for Mandatory Returns

Where a return is accepted under RP/9.7 Mandatory Return, we shall refund our Standard Shipping Rate originally charged at the time of purchase, provided the return is completed in full compliance with all applicable conditions, including the timely return of goods and adherence to full return instructions.

This refund applies strictly and exclusively to the cost of our Standard Shipping Rate charged at checkout on our website. It does not extend to any upgraded, additional, or ancillary charges incurred by the customer beyond the standard delivery fee (refer to RP/10.6.1.1.1 Definition and Limitation for further clarification). All such charges are deemed non-refundable under any circumstances, unless expressly and individually agreed to in writing by VARELMZ prior to the return. We shall not be held liable for the refund, reimbursement, compensation, or credit of any of the above types of fees, regardless of the return reason, shipping outcome, or carrier-related issues.

RP/10.6.4 Original Payment Method

Unless otherwise agreed, all approved refunds shall be issued to the original method of payment used at the time of the transaction. This shall remain the default and standard mechanism for processing all refund requests.

RP/10.6.5 Inaccessible or Invalid Original Payment Method

Refunds shall be issued exclusively to the original payment method used at the time of purchase. Once a refund has been successfully processed to that method, it shall be deemed final and conclusive.

In circumstances where the original payment method is no longer accessible to the customer — such as where a bank account has been closed, a card has expired or been cancelled, or a financial service has been discontinued — it remains the customer’s sole responsibility to contact their payment provider or financial institution to recover the funds. VARELMZ shall not be liable for the customer’s inability to access such funds once the refund has been duly processed.

When it is confirmed that the original payment method is no longer capable of receiving funds, we reserve the right, at our sole discretion, to issue the refund in the form of store credit only. We do not offer refunds through alternative external payment channels or methods.

RP/10.6.6 Refund Issuance Timeframes

• Where a return is required, refunds are typically issued within 14 calendar days of receipt and successful inspection of the returned item(s).
  
  
• Where no return is required, refunds may be issued within 7 calendar days from the date of claim resolution.

RP/10.6.7 Payment Provider Timeframe

Once a refund has been issued, the time taken for the customer to receive the funds will depend on the processing times of their payment provider. This may take up to 14 calendar days for most card payments, and potentially longer where international banks or certain financial service providers are involved. All timeframes stated herein are indicative estimates only and are provided for general guidance purposes. 

VARELMZ accepts no responsibility and shall bear no liability for any delays, disruptions, or failures in the transmission of funds caused by third-party payment processors, financial institutions, or any external circumstances beyond our control.

RP/10.6.8 Alternative Compensation

Notwithstanding the foregoing, and subject always to our sole discretion, an alternative form of compensation may be offered where deemed appropriate, having regard to the specific nature of the return, the basis of the claim, or any other relevant operational or commercial considerations. Such alternative remedies may include a replacement, exchange, partial monetary refund, store credit, or discount applicable to a future order.

Where an alternative compensation method is proposed by VARELMZ, it shall be subject to the express agreement of the customer. For the avoidance of doubt, customers shall have no entitlement to request, demand, or insist upon any particular method of refund or compensation other than that which VARELMZ, at its discretion, elects to offer.

If a store credit is issued, it may be subject to an expiry date, which may be communicated at the time of issue.

RP/10.6.9 Deductions Permitted for Diminished Value

RP/10.6.9.1 Partial Refund

At our sole discretion, and without prejudice to any other rights, a partial refund may be issued where appropriate. Such refunds shall be subject to reasonable deductions to reflect:

• any loss in commercial value or suitability for resale due to the condition of the item(s), and
  
  
• any shipping charges incurred by VARELMZ in connection with the original dispatch or return of the goods.

Deductions shall be determined by VARELMZ, based on the extent to which the condition of the item(s) has been compromised by the customer’s handling, use, or neglect. The decision of VARELMZ in relation to any such deductions shall be final, conclusive, and not subject to further negotiation, challenge, or dispute.

RP/10.6.9.2 Refused Refund

Where returned item(s) are found to be damaged, used, or otherwise unfit for resale in accordance with RP/9.2 Return Eligibility Criteria, VARELMZ reserves the right to consider the return invalid and withhold any refund in full. If item(s) are not received in a condition fully compliant with these criteria, no refund shall be issued. The decision of VARELMZ in this regard shall be final and binding.

RP/10.7 Exchanges

Although our predominant method of handling returns is through direct refunds, we may, on occasion, accept exchange requests where operational stock circumstances permit. Exchanges are therefore not guaranteed and are subject to availability and our sole discretion.

RP/10.7.1 Availability of Exchanges

Due to the fluctuating nature of inventory, we cannot guarantee that the requested replacement item will be available. In such cases, VARELMZ reserves the right to refuse the exchange and instead offer an alternative resolution, such as a refund or store credit.

RP/10.7.2 Processing of Exchanges

Exchange requests will be processed only after receipt, inspection, and approval of the original returned item by VARELMZ. Processing times for exchanges are subject to the estimated timeframes set out in our Shipping Policy. However, processing prior to dispatch may take longer than for standard orders due to additional handling requirements. Customers should allow sufficient time, as exchanges may take longer than standard orders.

RP/10.7.3 Shipping Rate for Exchanges

Exchanges will incur our Standard Shipping Rate applicable to a new order for the replacement item. This shipping fee is payable by the customer, and the exchange will be treated as a new purchase, subject to all relevant terms and conditions of our Policies. Unless otherwise explicitly offered by VARELMZ — such as in cases involving claims under RP/9.7 Mandatory Return or other exceptional circumstances where we seek to assist the customer — shipping costs for exchanges must be paid in full.

Given the uncertainty around stock availability and exchange eligibility, customers are advised to place a new order after the refund for their original order has been fully completed post-return, rather than relying on an exchange being processed.

RP/10.7.4 Post-Dispatch Conditions for Exchanges

Upon dispatch of the exchanged item to the customer, such item shall be governed by and subject to the same conditions that apply to any other order placed with VARELMZ.

RP/10.8 EU 14-Day Cooling-Off Rights

In accordance with applicable EU consumer protection legislation, consumers domiciled within the European Union are entitled to a statutory right to cancel their purchase within 14 calendar days of receipt of the goods, without the requirement to provide any reason. VARELMZ hereby fulfils its legal obligation to inform customers of this right by setting it out explicitly in this Policy.

It is the responsibility of the customer to correctly exercise this right by clearly and explicitly stating, within the same return request submission:

1. Their intention to cancel the contract pursuant to the relevant EU Directive; and
   
   
2. Their status as an EU consumer, substantiated by a valid EU residential or billing address.
   

VARELMZ shall not be under any obligation to:

• Independently verify, cross-reference, or infer a customer's eligibility for EU consumer rights based solely on address information provided at checkout;
  
  
• presume entitlement to EU statutory protections where such rights have not been expressly invoked at the time of the return request; or
  
  
• retroactively apply EU cancellation rights to return requests that were not properly classified or submitted in accordance with the above requirements.

RP/10.8.1 Declaration of EU Status Required

In order to process a return under the EU 14-Day Cooling-Off Rights, customers must expressly declare both their EU residency status and their intention to rely on EU statutory consumer rights at the time of submitting their return request, through the official return request form available on our website.

This declaration must be made within the same digital return request submission, and not separately or subsequently by email, message, or any other method. If no such declaration is made in the original request, the return will be automatically processed in accordance with our standard discretionary return Policy (see RP/9.6 Discretionary Returns), which is applicable to all customers globally.

Due to operational processing timelines and the separation of communication channels, we cannot guarantee that supplementary messages or declarations made outside the original return request form will be received, reviewed, or matched to a pending return request in a timely manner — or at all. It is therefore the customer’s responsibility to ensure that all relevant information, including EU status, is included in the initial return submission.

Once a return request is submitted without reference to EU rights and has been approved and/or processed under the discretionary Return Policy, it will not be reclassified under EU law at a later date — regardless of whether the refund has already been issued or is still pending.

For example: If an EU-based customer selects "change of mind" as the reason for return in the return request form and does not include a statement invoking their EU statutory rights, the return will be treated under RP/9.6 Discretionary Returns. In this case, even if the return is otherwise valid and processed successfully, only the product cost will be refunded, and the original shipping rate will not be reimbursed.

VARELMZ shall bear no liability for a customer's failure to disclose their EU status or legal basis for return in the original return submission. The customer shall have no entitlement to amend or reverse the refund classification after submission, nor to request a second or supplemental refund on the grounds of EU rights that were not properly invoked.

RP/10.8.2 Refunds Upon Exercise of EU Cooling-Off Rights

Where customers expressly invoke their statutory 14-day cooling-off rights under EU law within their return request, and provided that the return fully complies with the requirements set forth in RP/9.2 Return Eligibility Criteria, VARELMZ shall refund the full purchase price of the goods in addition to our standard shipping charges, which are otherwise non-refundable in the case of discretionary returns. This combined refund represents the sole deviation applicable to EU consumers; all other provisions of our Return Policy shall remain fully applicable.

Notwithstanding the exercise of these rights, customers shall remain solely responsible for any customs duties, import taxes, or other fees imposed externally and independently of the standard shipping charges paid at the time of purchase. Such fees include, but are not limited to, handling fees, redelivery charges, and costs levied by third-party couriers. VARELMZ expressly disclaims any liability in respect of these charges and will not provide reimbursement thereof. Customers are advised to seek recourse for such fees directly from the relevant authorities or service providers.

SP/10.9 Notice of Binding Terms and Conditions

This notice constitutes a formal and legally binding statement for the Parties concerned.

ST/10.9.1 Updates to Terms and Conditions

ST/10.9.1.1 Right to Make Updates

VARELMZ reserves the unrestricted right to amend, update, revise, or otherwise modify any of its Terms and Conditions — including, but not limited to, the Service Terms, Shipping Policy, Return Policy, and Privacy Policy — at any time and for any reason deemed necessary, including to comply with applicable laws, respond to changes in operational requirements, or for any other legitimate business purpose. All such updates shall be published on the official VARELMZ Website and shall supersede all prior versions.

ST/10.9.1.2 Effective Date of Updates

Unless expressly stated otherwise, all updates shall become effective immediately upon publication on the VARELMZ Website, or on such other date as may be explicitly specified therein. It shall be the sole responsibility of each User to periodically review the relevant Policies to ensure continued awareness of the most current Terms.

ST/10.9.1.3 Acceptance Through Continued Use

The continued use by any User of VARELMZ’s Services — including, without limitation, browsing the Website, submitting enquiries, placing orders, or initiating returns — shall constitute full and binding acceptance of the applicable versions of the Terms and Conditions in force at the time of such use. 

VARELMZ may, but shall not be obliged to, notify Users of any significant amendments to the Related Policies; however, failure to provide such notification shall not affect the validity or enforceability of those amendments, nor relieve Users of their obligation to comply therewith. 

Users who do not agree to any updated Terms must immediately discontinue all use of VARELMZ’s Services and, where applicable, provide written notice to VARELMZ.

SP/11.0 Enquiries Regarding Terms and Conditions

For any matters related to our Terms and Conditions, customers may contact VARELMZ at the following designated email address:

info@varelmz.com 

All correspondence must include the customer’s full legal name, any relevant order number(s), and a clear description of the nature of the enquiry. We reserve the right to disregard, decline to respond to, or delay processing of any communication that is incomplete, unverifiable, irrelevant, or submitted via unauthorised or unofficial channels.